In today’s regulated laundry environments – particularly in sectors like aged care, healthcare and hospitality – compliance isn’t just about ticking boxes. It’s about safety, performance and cost-efficiency. Yet despite best intentions, many facilities are unknowingly falling short of hygiene and operational standards due to gaps in basic processes.
At JayChem, we’ve seen it all. And time and again, the same key issues continue to surface. Here are some of the most common compliance gaps we encounter—and what can be done to close them.
Incorrect load sizing
It may seem simple, but overloading and underloading machines is one of the most frequent causes of compliance failure. Overloading compromises wash quality by restricting the movement of water and chemicals throughout the load and decreasing mechanical action. It increases rewash rates, causes mechanical imbalance and accelerates machine wear. On the other hand, underloading wastes resources by using full cycles for minimal linen (particularly labour!) – driving up the cost per kilo. Underloading can also have negative impacts on wash quality as the foam created from excessive agitation acts as a pillow, greatly decreasing the mechanical action for that load.
The fix: Adhere to manufacturer load specs and regularly train staff on proper load sizing. Consider integrating systems like JayCloud for digital monitoring and reporting of load performance.
Inconsistent chemical dosing
Automatic dosing systems are designed for precision – but they’re only effective when properly calibrated and maintained.
Underdosing can lead to hygiene failures, especially in high-risk sectors like aged care or hospitals, where pathogen control is critical. Overdosing, meanwhile, increases chemical costs and can damage textiles, machines and even pose a safety risk to staff.
The fix: Schedule routine maintenance and validation of dosing systems. Use verified products with predictable performance and ensure any manual dosing is backed by proper training and measurement tools.
Wash temperature variability
Thermal disinfection requires specific minimum temperatures for defined periods – especially when dealing with infectious materials. But in winter months or with ageing equipment, actual wash temperatures often fall below those thresholds without operators realising.
The fix: Use a system that monitors and records real-time wash temperatures such as JayCloud, so you can verify compliance with health standards during audits.
Incomplete documentation and records
A growing number of audits (particularly in aged care) are asking for digital records – not just paper logs. Missing data, manual errors or a lack of proof around wash validation can put even the most compliant sites at risk.
The fix: Implement a digital compliance platform that automatically logs wash data, chemical usage, temperatures and cycle outcomes – like JayCloud. This creates transparency, accountability and audit readiness at any time.
Infrequent training and process audits
Staff turnover, process drift and equipment upgrades can all contribute to a disconnect between what should be happening and what’s actually happening in day-to-day laundry operations.
The fix: Conduct regular staff training and on-site audits. JayChem’s technical specialists support facilities with process assessments, system reviews and training tailored to specific compliance needs.
JayChem is here to help with compliance
Compliance isn’t just a regulatory requirement – it’s a business advantage. Clean, efficient and accountable laundry processes protect your equipment, your textiles and the people who rely on them.
If you’re unsure where your gaps are – or want to make sure your systems are audit ready – JayChem is here to help. With the right expertise, tools and ongoing support, we make compliance simple, trackable and sustainable.
Get in touch with our team today to arrange a site review or demo of our digital laundry solutions.